Skills
The Oracle Fusion Service 2025 Implementation Professional certification is designed for Administrators and Implementers who use Oracle Fusion Service to perform initial setup and manage Service Requests (SRs). Individuals who earn this credential are capable of deploying and customizing a Digital Customer Service application, configuring Omnichannel communications and using tools to configure and customize Fusion Service components.
Configuring Initial Setup for Fusion Service
Administering and Managing Service Requests (SRs)
Managing Entitlements
Implementing Knowledge Management (KM)
Configuring Digital Customer Service (DCS)
Configuring Omnichannel Communications
Setting up Productivity Features
Reviewing Advanced Configurations, Integrations, and Analytics
Using Redwood User Experience