This badge was issued to
Derek Hammons 04 September 2025 by Oracle
Oracle B2C Service 2025 Certified Implementation Professional
Issued by Oracle
An Oracle B2C Service 2025 Implementation Professional certification is designed for Service Implementers and Administrators who configure, administer, and use the B2C Service Products and Services. Individuals who earn this certification are skilled at and are capable of creating queues and assignments, implementing automation and customization of user interfaces, custom objects and business processes, setting up processes between Customers and Agents, and creating Reports for analytics.
Expiration Date: March 04, 2027
Skills
Implementing Core B2C Service
Implementing B2C Service User Interface and Processes
Implementing Processes Between Customers and Agents
Leveraging Analytics and Monitoring Service Quality
Integrating with 3rd Party Applications
Using AI/ML/Mobile or other automation features