Verified Certification
Oracle B2C Service 2025 Certified Implementation Professional
Issued by Oracle
Awarded to
Andrew Challis
Skills
An Oracle B2C Service 2025 Implementation Professional certification is designed for Service Implementers and Administrators who configure, administer, and use the B2C Service Products and Services. Individuals who earn this certification are skilled at and are capable of creating queues and assignments, implementing automation and customization of user interfaces, custom objects and business processes, setting up processes between Customers and Agents, and creating Reports for analytics.
Implementing Core B2C Service
Implementing B2C Service User Interface and Processes
Implementing Processes Between Customers and Agents
Leveraging Analytics and Monitoring Service Quality
Integrating with 3rd Party Applications
Using AI/ML/Mobile or other automation features