Verified Certification
Oracle Service Center 2021 Certified Implementation Specialist
Issued by Oracle
Awarded to
Eddieson Mendones
Skills
An Oracle Service Center 2021 Implementation Essentials Certified Specialist has demonstrated the knowledge required to create queues and assignments, implement automation and customization of user interfaces and business processes, set up processes between Customers and Agents, and create and manage Reports. Individuals who earn this certification configure, administer and use the Service Center.
Agent Desktop Setup For
B2C Service Roles B2C Service User Interface And Processes
Configure B2C Service Products And Services
Configure Chat
Guided Assistants
Scripts And Service Level Agreements
Use Data Lifecycle Management