Verified Certification
Oracle Service Center 2023 Certified Implementation Professional
Issued by Oracle
Awarded to
Neo Ralph B Paez
Skills
An Oracle Service Center 2023 Implementation Essentials Certified Professional has demonstrated the knowledge required to create queues and assignments, implement automation and customization of user interfaces and business processes, set up processes between Customers and Agents, and create and manage Reports. Individuals who earn this certification configure, administer and use the Service Center and Agent Browser UI.
Oracle Service Center Cloud
B2C Administration
Agent Browser UI
Guided Assistants
Service Level Agreements
B2C Service Products and Services
B2C Service User Interface and Processes
B2C Service Enhanced Rules
Element Manager
Data Lifecycle Management