Verified Certification
Oracle AI In Fusion Cloud Customer Experience (CX)
Issued by Oracle
Awarded to
Doan Ngoc
Skills
The Oracle AI in Fusion Cloud Customer Experience (CX) is designed for Business Users, Implementers, and New Users and allows you to explore the range of AI-driven features designed to impact business efficiency and familiarize yourself with the Advanced Intelligence Cloud Service features in Fusion Sales, Fusion Service, Field Service, Fusion Knowledge, Intelligent Advisor, Responsys, and Eloqua.
Leverage AI features to improve your business efficiency
Use AI in Fusion CX to improve recommendations and digital-first interactions with customers via the digital assistant
Create interviews in Intelligent Advisor
deploy them
and use AI to create interview summaries in Fusion
Understand how AI in the various Fusion CX product areas is integrated
contributing to efficient customer and employee experiences
Understand how AI features are designed for audience creation
campaign development
program development
and reporting
Implement SR similarity processing
Examine SR classification
Generate articles from service requests and files
Assess the functionality and benefits of Oracle Eloqua and Oracle Responsys Advanced Intelligence Cloud Service
focusing on key features such as send-time optimization
fatigue analysis
and subject line optimization