This badge was issued to
Thuhin Shujaat Kachapilly 26 March 2024 by Oracle
Oracle Service Center 2023 Certified Implementation Professional
Issued by Oracle
An Oracle Service Center 2023 Implementation Essentials Certified Professional has demonstrated the knowledge required to create queues and assignments, implement automation and customization of user interfaces and business processes, set up processes between Customers and Agents, and create and manage Reports. Individuals who earn this certification configure, administer and use the Service Center and Agent Browser UI.
Expiration Date: September 26, 2025
Skills
Oracle Service Center Cloud
B2C Administration
Agent Browser UI
Guided Assistants
Service Level Agreements
B2C Service Products and Services
B2C Service User Interface and Processes
B2C Service Enhanced Rules
Element Manager
Data Lifecycle Management