This badge was issued to
Diana Rose Bituin 11 November 2022 by Oracle
Oracle Service Center 2022 Certified Implementation Professional
Issued by Oracle
An Oracle Service Center 2022 Implementation Essentials Certified Professional has demonstrated the knowledge required to create queues and assignments, implement automation and customization of user interfaces and business processes, set up processes between Customers and Agents, and create and manage Reports. Individuals who earn this certification configure, administer and use the Service Center and Agent Browser UI.
Expiration Date: May 11, 2024
Skills
Agent Desktop Setup for B2C Service roles
configure B2C Service Products And Services
B2C Service UserInterface And Processes
Configure Chat
Guided Assistants
Scripts And Service Level Agreements
use Data Lifecycle Management
use Element Manager
create workplace rules
create enhanced business rules
use Agent BrowserUI